Who we are
Nomad Studio SA (Pty) Ltd ("Nomad Studio SA", "we", "us") is the responsible party for personal information processed through this website and in providing our services. Registration number: [company registration number]. Address: 134 River Rd, Khayalami Heights, Midrand.
Our Information Officer is [name], reachable at info@nomadstudio.co.za or 087 729 6478.
Information we collect
We collect only what we need for a specific, lawful purpose:
- Contact details you give us: name, company, email address, phone number and the contents of your messages, quote requests and support tickets.
- Account and service information for clients: users, devices, licences, network configuration and support history needed to deliver managed services.
- Technical information: IP address, browser type, pages visited and referring site, collected through essential and, with your consent, analytics cookies.
- Billing information: company details, VAT number and payment records.
How we use it
- To reply to enquiries, prepare quotes and deliver the services you buy from us.
- To provide support, monitor and secure client systems, and meet service-level commitments.
- To send invoices and manage our relationship with you.
- To improve this website, where you have allowed analytics cookies.
- To send marketing about our services, only where you have opted in or are an existing client, and always with an option to unsubscribe.
- To comply with legal obligations, including tax and record-keeping laws.
Lawful basis
We process personal information on the grounds set out in section 11 of POPIA: your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate interests where these do not override your rights.
Cross-border transfers
Some of our service providers store information outside South Africa (for example in the European Union or the United States). We only use providers in countries with adequate data protection laws or bound by agreements that give equivalent protection, as required by section 72 of POPIA.
How we protect it
We apply the same controls we implement for clients: multi-factor authentication, encryption in transit and at rest, least-privilege access, logging, regular patching and staff security training. If a security compromise affects your personal information, we will notify you and the Information Regulator as POPIA requires.
How long we keep it
We keep personal information only as long as needed for the purpose it was collected, or as required by law. Enquiries that do not become work are deleted after 24 months. Client and financial records are kept for at least five years after the relationship ends, in line with tax legislation.
Your rights
Under POPIA you may:
- Ask whether we hold personal information about you and request a copy.
- Ask us to correct or delete information that is inaccurate, out of date or unlawfully held.
- Object to processing for direct marketing or based on legitimate interests.
- Withdraw consent at any time, without affecting processing that has already happened.
- Lodge a complaint with the Information Regulator (inforegulator.org.za).
Send requests to our Information Officer at info@nomadstudio.co.za. We respond within 30 days.
Children
Our services are for businesses. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy. The date at the top shows when it last changed. Material changes will be highlighted on this website.