All services Layer 5 · Cloud & managed IT

Managed IT & helpdesk

Hand us the whole lot. Your team logs a request by email, WhatsApp or phone and a named engineer picks it up. We patch, monitor and back up every device and account in the background, and report to you every month.

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What changes for you

Fast, human support

Median first response of 12 minutes during business hours, from engineers who know your setup.

Fixed cost

One predictable fee per user. No hourly billing surprises.

Proof it's working

A monthly report on tickets, patches, backups and risks, in plain language.

What's included

  • Unlimited remote helpdesk
  • Onsite support in Gauteng
  • Microsoft 365 and Google Workspace admin
  • Patch management and monitoring
  • Cloud backup with tested restores
  • Onboarding and offboarding of staff
  • Quarterly IT strategy review

Tools and partners we use

Microsoft 365Google WorkspaceIntuneAzureAWSVeeam

Related client work

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Amandla Health Group

A patient booking app and POPIA-grade security across six clinics

Packages

Indicative pricing, excluding VAT. Your written quote is fixed before work starts.

Essentials

R295

per user / month

  • Remote helpdesk, business hours
  • Patching and antivirus
  • Microsoft 365 administration
Most chosen

Complete

R495

per user / month

  • Everything in Essentials
  • Onsite support
  • Cloud backup
  • 24/7 critical-issue line
  • Quarterly strategy review

Co-managed

Quoted

per month

  • Support for your in-house IT team
  • Tooling, monitoring and escalation
  • Project capacity on demand
008FAQs

Managed IT & helpdesk: common questions

Five users. Smaller teams can use our pay-as-you-go helpdesk.

Have another question? Contact us